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Where is my refund?

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Written by Byron Abrigg
Updated over a month ago

Waiting on a refund? Here’s how the return and refund process works—and when you can expect your money back.

How Refunds Work

When you return a part to ShopEarl, your refund follows these steps:

1. You send the part back

Once your return is approved, you’ll receive return instructions—and a shipping label, if needed—to send the part back to the vendor.

2. Vendor receives and inspects the part

Once the vendor gets the item, they’ll inspect it to confirm the return. This usually takes 3–5 business days from the day they receive it.

3. Refund is issued

After the return is approved, the vendor will issue a refund to your original payment method. This typically happens within 1–3 business days of approval.

When Will the Refund Show Up?

Below is a typical timeline from the day you ship the return:

Step

Estimated Time

Return shipping

3-7 business days

Vendor processing

3-5 business days

Refund Issued by vendor

1-3 business days

Bank processing time

2-10 business days

Total estimated time: 10–20 business days

Still Don’t See Your Refund?

If it’s been more than 20 business days since you shipped your return and you haven’t received your refund, contact our support team. Also, be sure to check out our full Return and Refund Policy for more information on how returns and refunds are handled.

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