To submit a dispute, please message us using the live chat, call us at (888) 831-9455, or email us at [email protected] with the following information:
Name and email
Order number (e.g., R123456789)
Description of the issue
Any supporting evidence
We encourage you to contact us for any and all issues on ShopEarl. Examples may include, but are not limited to:
A vendor has charged you unexpected or excessive return fees
A vendor has not provided a return shipping label within 3 business days
A vendor has not refunded you within 14 days of the return’s delivery
etc.