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Return and Refund Policy
Michelle P avatar
Written by Michelle P
Updated over 3 weeks ago

ShopEarl vendors are required to provide at least a 30-day return window from the date of delivery. Vendors have the right to extend this window; many of our vendors accept returns up to 90 days from the date of delivery.

Items must be returned in the same state that they were delivered in. For this reason, we advise submitting photos of the item prior to returning an item.

Vendors will provide return labels within 3 business days of the return request. You will receive an email with return information, or you can access it through the “My Orders” page. If the vendor has not provided a return label within 3 business days, you may contact the ShopEarl team (via chat, phone, or email [email protected]) to receive a full refund for that order.

Once you ship a return, we expect our vendors to refund you within 10 business days of receiving the returned item. If the vendor has not provided a refund decision within 10 business days of the returned item’s confirmed delivery date, you may contact the ShopEarl team (via chat, phone, or email [email protected]) to receive a full refund for that order.

Refund amounts for returns are evaluated on a case-by-case basis. In cases where the vendor is at fault (e.g., wrong item was sent, item damaged, etc), you are guaranteed a full refund. For such returns, please submit evidence (e.g., photos of the issue) to support your claim.

In cases of “remorse returns” (e.g., returning an item because it is no longer needed), you may be responsible for return fees at the vendor’s discretion. These fees may not exceed the return shipping cost plus a restocking fee up to 20% of the item’s subtotal. If you disagree with a vendor’s return/restocking fees, you can contact the ShopEarl team (via chat, phone, or email [email protected]) to start a return dispute, and we will help you reach a resolution with the vendor.

Return reasons

Evidence required

Refund

  • Item defective or doesn't work

  • Product damaged

  • Missing or broken parts

  • Wrong item was sent

  • Inaccurate website description

Yes

Please submit photos of the item, the item’s issue, and packaging the item arrived in (if available).

Full refund guaranteed

  • Item arrived too late / never arrived

No

Full refund guaranteed

  • No longer needed

  • Better price available

  • Bought by mistake

  • Didn't approve purchase

  • Concession request

No

Subject to return fees

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