ShopEarl vendors are required to provide at least a 30-day return window from the date of delivery. Vendors have the right to extend this window; many of our vendors accept returns up to 90 days from the date of delivery.

Items must be returned in the same state that they were delivered in. For this reason, we advise submitting photos of the item prior to returning an item.

Vendors will provide return labels within 3 business days of the return request. You will receive an email with return information, or you can access it through the “My Orders” page. If the vendor has not provided a return label within 3 business days, you may contact the ShopEarl team (via chat, phone, or email [email protected]) to receive a full refund for that order.

Once you ship a return, we expect our vendors to refund you within 10 business days of receiving the returned item. If the vendor has not provided a refund decision within 10 business days of the returned item’s confirmed delivery date, you may contact the ShopEarl team (via chat, phone, or email [email protected]) to receive a full refund for that order.

Refund amounts for returns are evaluated on a case-by-case basis. In cases where the vendor is at fault (e.g., wrong item was sent, item damaged, etc), you are guaranteed a full refund. For such returns, please submit evidence (e.g., photos of the issue) to support your claim.

In cases of “remorse returns” (e.g., returning an item because it is no longer needed), you may be responsible for return fees at the vendor’s discretion. These fees may not exceed the return shipping cost plus a restocking fee up to 20% of the item’s subtotal. If you disagree with a vendor’s return/restocking fees, you can contact the ShopEarl team (via chat, phone, or email [email protected]) to start a return dispute, and we will help you reach a resolution with the vendor.